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Terms and Conditions

RESERVATIONS
Reservations can be made by phone or online through our website. Full payment is required with a valid credit card at the time the reservation is made. We accept Visa, MasterCard, Discover, and American Express. As soon as we receive your reservation, we'll email you back a confirmation and a receipt after your credit card has been charged.

CONTACT-FREE CHECK-IN / CHECK-OUT
Our check-in and outs are handled remotely, which means that while we are always available to help out, you won't need our help with getting access to your tiny home.

Check-in time begins at 3:00 pm. Prior to your arrival, you will receive a 4-digit key access.

Check-out time is 11:00 am. Your 4-digit key access code will be deactivated at 11:00 am so please have all your belongings removed from your home prior to closing. 

CANCELLATION POLICY
River and Twine understands that sometimes travel plans change. A full refund will be given if your reservation is cancelled at least 7 days prior to arrival. All holiday reservations are non-refundable. Cancellations within the 7-day window will not be refunded but can be rescheduled.  We do not issue refunds due to inclement weather.

TINY HOME SUBSTITUTION
River and Twine reserves the right to substitute a Tiny Home of similar or greater value than specified in the guest's reservation should the situation require it.

PETS
Sorry, pets are not allowed except Service Animals with prior notification. An additional cleaning fee of $500 will be charged to any guest who violates this policy.

SMOKING
All of River and Twine's homes are 100% non-smoking. An additional cleaning fee of $500 will be charge to any guest who violates this policy.

QUIET HOURS
River and Twine is nestled behind some of the Rocky Mount Mills village homes and out of respect for our residents and your River and Twine neighbors, we require quiet hours to begin at 10:00pm. Please, no loud music, excessive noise, or disorderly conduct. After 10:00 pm, feel free to gather at one of the great breweries or restaurants at Rocky Mount Mills.

PARKING
There is a parking lot directly across from the River and Twine property for River and Twine guests. The main drive can be used loading/unloading only, but please refrain from parking directly in front of the homes.

HOUSEKEEPING
We pride ourselves on being an environmentally friendly hotel. Guests are encouraged to participate in our green policies by re-using their towels for the duration of their stay and conserving water. The homes are cleaned before new guests arrive, but we do not provide room service or cleaning during your stay. However, if you are staying more than three days, we are happy to supply fresh linens and schedule a cleaning upon request.

ITEMS LEFT BEHIND
River and Twine shall not be liable or responsible for personal items left behind, lost or stolen. If you leave an item after checking out and wish to have it returned, call River and Twine as soon as possible and we will arrange for shipment. We will inform you of the shipping cost and with your approval charge the credit card on file to cover the expense

DAMAGE
While accidents do happen, registered guests will be held financially responsible for all damages to the property or missing items discovered during their stay and/or immediately upon departure.

MOBILITY ISSUES
Each of our tiny homes offers a unique arrangement for sleeping and relaxing. Each home has a loft sleeping arrangement accessible by a ladder or stairs with the main level offering a sleep option (pull out or fold out couch). If you are need of a wheelchair accessible option, please consider the Guest House, as our tiny homes do not accommodate wheels chairs. Please call River and Twine for the Guest House availability.

LIMITATION OF LIABILITY
By consenting to these terms, you agree that you accept the conditions in the tiny home that you are reserving. River and Twine is not liable for any personal injuries resulting from staying in or using the accommodations. You agree to indemnify and hold River and Twine harmless from and against any and all claims related to your stay, including attorney's fees incurred in defense of any such claims.
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