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FREQUENTLY ASKED QUESTIONS

ALL YOUR QUESTIONS ANSWERED

1: WHAT'S INCLUDED IN MY GLAMPING SITE?

Lake Lanier:
A tent like none you've ever seen before, with a floor, rugs, beds, lamps, comforters, chairs, a heating & A/C unit (depending on the weather), electricity outlets for charging your devices, Keurig coffee maker with Keurig pods, and mini fridge. Outside your tent, you have a large gravel site with hammocks, a charcoal grill with cooking grate, wood fire pit, picnic table, and string lights.

If you are staying in Roxy the Retro, expect all of the same things our tents have on the outside as well...picnic table, firepit, charcoal grill, two chairs, string lights, hammocks, etc. On the inside, we have made the decision to remove all cooking utensils, glassware, plating, etc. for the health and safety of our guests. All bedding is included, but towels and bathing supplies are not. Due to the sensitivity of RV restrooms, toilet paper is provided.

Clarks Hill Lake:
Our Safari Tents at Clarks Hill Lake will be just like our Lake Lanier tents. You will have amazing views of beautiful Clarks Hill Lake in Columbia County with all of the same amenities of our flagship Lake Lanier location.

3: WHAT TIME CAN I CHECK IN?

Lake Lanier:
You may check in to your glamp site at 3pm. Check out time is 11:00am.

Clarks Hill Lake:
You may check in to your glamp site at 3pm. Check out time is 11:00am.

4: WHAT'S THE BATHROOM SITUATION?

Lake Lanier:
At our Lake Lanier location, we have a wonderful bathhouse with restrooms, showers and laundry just a very short walk from our sites (maintained by the staff at Shady Grove Campground).\

Clarks Hill Lake:
At our Clarks Hill Lake location, we have a wonderful bathhouse with restrooms, showers and laundry just a very short walk from our sites (maintained by the staff at Wildwood Park)

5: WHERE ARE YOU LOCATED?

Lake Lanier Location:
Shady Grove Campground 7800 Allyn Lane Memorial Way Cumming, GA 30041

Clarks Hill Lake Location:
Wildwood Campground 3780 Dogwood Lane Appling, GA 30802

6: WHAT IS YOUR CANCELLATION POLICY?

We offer a 95% refund if cancelled prior to 14 days to the date of your check-in.

*After these dates the full amount of your reservation becomes non-refundable or transferable to a new date. You can gift it to a friend or family member.

We do recommend protecting your trip at the time of your booking with Timberline Glamping Travel Insurance in case of inclement weather or any illnesses that might arise. We do not cancel reservations due to rain, thunderstorms, or illnesses. Adding TLG Travel Insurance is easy, just select it as an add-on when making your reservation. You can also add it later as long as it is still more than 14 days from your reservation. If something comes up, there are no long forms to fill out...just send us an email.

The Fine Print: Must Cancel or Move reservation prior to 3pm the day before your reservation for a full refund. If you cancel within 24 hours (After 3pm the day before your stay), you forfeit your deposit. Must Have One Policy Per Accommodation Timberline Glamping Policy is Non-Refundable or Transferable

8: DO YOU ALLOW DOGS?

We love our furry Glampers! Just add the pet fee in the add on section at check out or send us an email letting us know ahead of time and we will get that added.

We just ask that you do not leave your pet alone in the tents at any time unless properly crated. You are financially responsible for any damage that is done to our accommodations by you pets.

9: WHAT HAPPENS IF IT RAINS?

Sometimes it rains. All of our tents are waterproof and have additional rain guards to ensure you still have an enjoyable experience. In fact, we have been told by guests that experiencing rain in our glamping tents is a great experience.

We do not cancel reservations due to rain, thunderstorms, or illnesses.

We do recommend protecting your trip at the time of your booking with Timberline Glamping Travel Insurance in case of inclement weather or any illnesses that might arise. We do not cancel reservations due to rain, thunderstorms, or illnesses. Adding TLG Travel Insurance is easy, just select it as an add-on when making your reservation. You can also add it later as long as it is still more than 14 days from your reservation. If something comes up, there are no long forms to fill out...just send us an email. The Fine Print: Must Cancel or Move reservation prior to 3pm the day before your reservation for a full refund. If you cancel within 24 hours (After 3pm the day before your stay), you forfeit your deposit. Must Have One Policy Per Accommodation Non-Refundable

10: CAN I PURCHASE SOME OF THE ITEMS IN THE TENT TO TAKE HOME WITH ME?

Yes you can, you can take any of the items sold in our online store home with you and we will charge the card on file. You can also just give us a call or send us a text of the items that you like and we deliver them to your glampsite. When in doubt just give us a call.

11: LOST & FOUND ITEMS:

We do have a lost and found, any item that is left behind will be placed in Lost & Found and remain there for 14 days. On the 15th day any item left behind will be taken to our friends at Goodwill. If you left something behind, we are happy to mail the item back to you and charge the card on file for shipping and packaging (if needed).
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FREQUENTLY ASKED QUESTIONS

ALL YOUR QUESTIONS ANSWERED

1: WHAT'S INCLUDED IN MY GLAMPING SITE?

Lake Lanier:
A tent like none you've ever seen before, with a floor, rugs, beds, lamps, comforters, chairs, a heating & A/C unit (depending on the weather), electricity outlets for charging your devices, Keurig coffee maker with Keurig pods, and mini fridge. Outside your tent, you have a large gravel site with hammocks, a charcoal grill with cooking grate, wood fire pit, picnic table, and string lights.

If you are staying in Roxy the Retro, expect all of the same things our tents have on the outside as well...picnic table, firepit, charcoal grill, two chairs, string lights, hammocks, etc. On the inside, we have made the decision to remove all cooking utensils, glassware, plating, etc. for the health and safety of our guests. All bedding is included, but towels and bathing supplies are not. Due to the sensitivity of RV restrooms, toilet paper is provided.

Clarks Hill Lake:
Our Safari Tents at Clarks Hill Lake will be just like our Lake Lanier tents. You will have amazing views of beautiful Clarks Hill Lake in Columbia County with all of the same amenities of our flagship Lake Lanier location.

3: WHAT TIME CAN I CHECK IN?

Lake Lanier:
You may check in to your glamp site at 3pm. Check out time is 11:00am.

Clarks Hill Lake:
You may check in to your glamp site at 3pm. Check out time is 11:00am.

4: WHAT'S THE BATHROOM SITUATION?

Lake Lanier:
At our Lake Lanier location, we have a wonderful bathhouse with restrooms, showers and laundry just a very short walk from our sites (maintained by the staff at Shady Grove Campground).\

Clarks Hill Lake:
At our Clarks Hill Lake location, we have a wonderful bathhouse with restrooms, showers and laundry just a very short walk from our sites (maintained by the staff at Wildwood Park)

5: WHERE ARE YOU LOCATED?

Lake Lanier Location:
Shady Grove Campground 7800 Allyn Lane Memorial Way Cumming, GA 30041

Clarks Hill Lake Location:
Wildwood Campground 3780 Dogwood Lane Appling, GA 30802

6: WHAT IS YOUR CANCELLATION POLICY?

We offer a 95% refund if cancelled prior to 14 days to the date of your check-in.

*After these dates the full amount of your reservation becomes non-refundable or transferable to a new date. You can gift it to a friend or family member.

We do recommend protecting your trip at the time of your booking with Timberline Glamping Travel Insurance in case of inclement weather or any illnesses that might arise. We do not cancel reservations due to rain, thunderstorms, or illnesses. Adding TLG Travel Insurance is easy, just select it as an add-on when making your reservation. You can also add it later as long as it is still more than 14 days from your reservation. If something comes up, there are no long forms to fill out...just send us an email.

The Fine Print: Must Cancel or Move reservation prior to 3pm the day before your reservation for a full refund. If you cancel within 24 hours (After 3pm the day before your stay), you forfeit your deposit. Must Have One Policy Per Accommodation Timberline Glamping Policy is Non-Refundable or Transferable

8: DO YOU ALLOW DOGS?

We love our furry Glampers! Just add the pet fee in the add on section at check out or send us an email letting us know ahead of time and we will get that added.

We just ask that you do not leave your pet alone in the tents at any time unless properly crated. You are financially responsible for any damage that is done to our accommodations by you pets.

9: WHAT HAPPENS IF IT RAINS?

Sometimes it rains. All of our tents are waterproof and have additional rain guards to ensure you still have an enjoyable experience. In fact, we have been told by guests that experiencing rain in our glamping tents is a great experience.

We do not cancel reservations due to rain, thunderstorms, or illnesses.

We do recommend protecting your trip at the time of your booking with Timberline Glamping Travel Insurance in case of inclement weather or any illnesses that might arise. We do not cancel reservations due to rain, thunderstorms, or illnesses. Adding TLG Travel Insurance is easy, just select it as an add-on when making your reservation. You can also add it later as long as it is still more than 14 days from your reservation. If something comes up, there are no long forms to fill out...just send us an email. The Fine Print: Must Cancel or Move reservation prior to 3pm the day before your reservation for a full refund. If you cancel within 24 hours (After 3pm the day before your stay), you forfeit your deposit. Must Have One Policy Per Accommodation Non-Refundable

10: CAN I PURCHASE SOME OF THE ITEMS IN THE TENT TO TAKE HOME WITH ME?

Yes you can, you can take any of the items sold in our online store home with you and we will charge the card on file. You can also just give us a call or send us a text of the items that you like and we deliver them to your glampsite. When in doubt just give us a call.

11: LOST & FOUND ITEMS:

We do have a lost and found, any item that is left behind will be placed in Lost & Found and remain there for 14 days. On the 15th day any item left behind will be taken to our friends at Goodwill. If you left something behind, we are happy to mail the item back to you and charge the card on file for shipping and packaging (if needed).
Image may be subject to copyright

FREQUENTLY ASKED QUESTIONS

ALL YOUR QUESTIONS ANSWERED

1: WHAT'S INCLUDED IN MY GLAMPING SITE?

Lake Lanier:
A tent like none you've ever seen before, with a floor, rugs, beds, lamps, comforters, chairs, a heating & A/C unit (depending on the weather), electricity outlets for charging your devices, Keurig coffee maker with Keurig pods, and mini fridge. Outside your tent, you have a large gravel site with hammocks, a charcoal grill with cooking grate, wood fire pit, picnic table, and string lights.

If you are staying in Roxy the Retro, expect all of the same things our tents have on the outside as well...picnic table, firepit, charcoal grill, two chairs, string lights, hammocks, etc. On the inside, we have made the decision to remove all cooking utensils, glassware, plating, etc. for the health and safety of our guests. All bedding is included, but towels and bathing supplies are not. Due to the sensitivity of RV restrooms, toilet paper is provided.

Clarks Hill Lake:
Our Safari Tents at Clarks Hill Lake will be just like our Lake Lanier tents. You will have amazing views of beautiful Clarks Hill Lake in Columbia County with all of the same amenities of our flagship Lake Lanier location.

3: WHAT TIME CAN I CHECK IN?

Lake Lanier:
You may check in to your glamp site at 3pm. Check out time is 11:00am.

Clarks Hill Lake:
You may check in to your glamp site at 3pm. Check out time is 11:00am.

4: WHAT'S THE BATHROOM SITUATION?

Lake Lanier:
At our Lake Lanier location, we have a wonderful bathhouse with restrooms, showers and laundry just a very short walk from our sites (maintained by the staff at Shady Grove Campground).\

Clarks Hill Lake:
At our Clarks Hill Lake location, we have a wonderful bathhouse with restrooms, showers and laundry just a very short walk from our sites (maintained by the staff at Wildwood Park)

5: WHERE ARE YOU LOCATED?

Lake Lanier Location:
Shady Grove Campground 7800 Allyn Lane Memorial Way Cumming, GA 30041

Clarks Hill Lake Location:
Wildwood Campground 3780 Dogwood Lane Appling, GA 30802

6: WHAT IS YOUR CANCELLATION POLICY?

We offer a 95% refund if cancelled prior to 14 days to the date of your check-in.

*After these dates the full amount of your reservation becomes non-refundable or transferable to a new date. You can gift it to a friend or family member.

We do recommend protecting your trip at the time of your booking with Timberline Glamping Travel Insurance in case of inclement weather or any illnesses that might arise. We do not cancel reservations due to rain, thunderstorms, or illnesses. Adding TLG Travel Insurance is easy, just select it as an add-on when making your reservation. You can also add it later as long as it is still more than 14 days from your reservation. If something comes up, there are no long forms to fill out...just send us an email.

The Fine Print: Must Cancel or Move reservation prior to 3pm the day before your reservation for a full refund. If you cancel within 24 hours (After 3pm the day before your stay), you forfeit your deposit. Must Have One Policy Per Accommodation Timberline Glamping Policy is Non-Refundable or Transferable

8: DO YOU ALLOW DOGS?

We love our furry Glampers! Just add the pet fee in the add on section at check out or send us an email letting us know ahead of time and we will get that added.

We just ask that you do not leave your pet alone in the tents at any time unless properly crated. You are financially responsible for any damage that is done to our accommodations by you pets.

9: WHAT HAPPENS IF IT RAINS?

Sometimes it rains. All of our tents are waterproof and have additional rain guards to ensure you still have an enjoyable experience. In fact, we have been told by guests that experiencing rain in our glamping tents is a great experience.

We do not cancel reservations due to rain, thunderstorms, or illnesses.

We do recommend protecting your trip at the time of your booking with Timberline Glamping Travel Insurance in case of inclement weather or any illnesses that might arise. We do not cancel reservations due to rain, thunderstorms, or illnesses. Adding TLG Travel Insurance is easy, just select it as an add-on when making your reservation. You can also add it later as long as it is still more than 14 days from your reservation. If something comes up, there are no long forms to fill out...just send us an email. The Fine Print: Must Cancel or Move reservation prior to 3pm the day before your reservation for a full refund. If you cancel within 24 hours (After 3pm the day before your stay), you forfeit your deposit. Must Have One Policy Per Accommodation Non-Refundable

10: CAN I PURCHASE SOME OF THE ITEMS IN THE TENT TO TAKE HOME WITH ME?

Yes you can, you can take any of the items sold in our online store home with you and we will charge the card on file. You can also just give us a call or send us a text of the items that you like and we deliver them to your glampsite. When in doubt just give us a call.

11: LOST & FOUND ITEMS:

We do have a lost and found, any item that is left behind will be placed in Lost & Found and remain there for 14 days. On the 15th day any item left behind will be taken to our friends at Goodwill. If you left something behind, we are happy to mail the item back to you and charge the card on file for shipping and packaging (if needed).
About River & Twine

What is a tiny home hotel? River & Twine offers individually designed tiny homes with private bathrooms, sleeping areas, living spaces, and convenient amenities. Our homes are intentionally compact and designed to make the most of every square foot. Are all the cabins the same? No. Each cabin has its own layout, design, sleeping arrangements, loft access, headroom, and features.
Sleeping & Lofts What beds are in the tiny homes?

All tiny homes have a queen-size bed in the loft, including The Little. Ladder models: Downstairs futon converts to a full-size bed. Staircase models: Downstairs seating area converts to a full/queen-size bed. The Pee Dee: Full-size ground-floor bed + queen loft. The Trent: Full-size ground-floor bed + queen loft. The Little: Queen loft only; no downstairs sleeping arrangement. All linens and bedding are provided.
Does River & Twine have a full kitchen?

Yes! Cabin 9, The Eno, has a full kitchen with a full-size refrigerator/freezer, gas stovetop, microwave, cooking utensils, plates, bowls, cups, and silverware.
Kitchens & Amenities Do the tiny homes have full kitchens?

Most do not, but all cabins include: Microwave Mini refrigerator Keurig coffee maker and K-Cups Coffee cups Paper plates and plastic forks Water bottles Sink Hand soap Paper towels Toilet paper and additional paper products
Do the lofts have the same amount of headroom?

No. Staircase models: More headroom in the loft. Ladder models: Less headroom in the loft but more headspace downstairs, including the living area and bathroom.
Do you offer early check-in?

Yes! Early check-in is available for $25, based on availability, and provides access beginning at 1:00 PM. Early check-in must be confirmed in advance.
🔥 Fire Pits & Outdoor Areas

We have four wood-burning chimeneas and provide the firewood, fire starters, and matches. We also have a large covered gazebo with a gas fire pit near the hammocks, grills, and picnic tables. Can I get a s'mores kit? Absolutely! S'mores kits are available as an add-on package when booking.
Check-In & Check-Out

🕒 Check-in: 3:00 PM 🕚 Check-out: 11:00 AM Self-check-in is available, including after-hours arrivals.
Do you have EV for electric vehicles charging?

Yes. Tesla EV chargers are located just across the street at Rocky Mount Mills, which is part of our property.
Is there an ice maker?

We do not have an ice maker on property, but several nearby grocery and convenience stores sell ice.
📍 Location

📍 24 East Elm Street Rocky Mount, NC 27804 We're located next to Rocky Mount Mills and near I-95. Rocky Mount Mills offers restaurants, breweries, coffee shops, events, and outdoor spaces. The Tar River is also nearby.
🐶 Pets

We love our four-legged guests! 🐾 Pet-friendly cabins: The Elizabeth The Shallotte The Scuppernong The Pee Dee Pet fee: $40 per pet, per night. Pets are only permitted in designated pet-friendly cabins.
🚗 Parking

We have plenty of parking available for our guests! River & Twine shares the large parking lot with Rocky Mount Mills, giving guests ample space for cars and larger vehicles. Traveling with a trailer or RV? No problem! Our shared parking area offers plenty of room for larger vehicles, trailers, and RVs. While we do not have designated RV sites or hookups, guests are welcome to use the available parking area. Parking directly beside the tiny homes is primarily intended for loading and unloading.
♿ Accessibility

Are the tiny homes wheelchair accessible? Our tiny homes are generally not designed for wheelchair accessibility, and some require stairs or ladders to reach the loft. Do you have an ADA accommodation? Yes! Fishing Creek at The Guest House is located just down the street from the tiny home village. It features: Wheelchair-accessible ramp ADA-accessible interior ADA-accessible bathroom The Guest House is a separate building from the main tiny home village.
🏠 Guest House

The Guest House is located just down the street and is a good option for guests looking for: A traditional bedroom More living space No loft Longer stays ADA accommodations