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Covid-19 Information 

River and Twine is open in moderation, healthy and back in business. Like a lot of other businesses, "business as usual" is going to look a little bit different than it did before.  We have put a lot of thought and consideration into making sure our guests and staff remain safe while on-site here at River and Twine. We will continue to monitor and evaluate our processes and procedures.

Among other things, we have contact-free check-in/out process and we are taking extra precautions listed below.

Extra Precautions We're Taking: 

  • Large Gatherings - Please follow the North Carolina Governor's recommendations regarding large gatherings
  • Extra Cleaning - Additional attention is being given to potentially germy surfaces like counters, handles, and doors. To that end, we started to add limited non-essential items (record players, books, games, hammocks and other non-essential items) into the homes but also encourage you to bring your own. 
  • Relaxed Cancellation Policy - We have relaxed our cancellation policy to give you peace of mind. See below for policies.
  • No-touch Policy - If you see our staff, we will be greeting guests with smiles and waves instead of handshakes and high-fives. Rest assured, once your home is sanitized, we close it and you are the first to enter. We will not be offering any tiny home tours. Thank you for understanding and supporting this.
  • Social Distancing - Current recommendations include practicing social distancing of at least six feet – which is easy to maintain in the great outdoors! 
  • Staff - Staff are vaccinated 
  • Hand Hygiene -  Proper and frequent hand washing is vital to help combat the spread of viruses. Our teams are reminded that cleanliness starts with this simple, regular act. It's important for their health and that of our guests.
  • Medical Facilities - Guests will be provided a list of urgent care and emergency rooms in the area in the event their health takes a turn for the worse.
  • Up-To-Date Information -  River and Twine is on standby 24/7 to support and coordinate with local and regional authorities.

River and Twine's Relaxed Cancellation Policy:

We are optimistic that the country has seen the worst of both the virus and stay home orders, but if we have learned one thing it is you never know what will happen next week. 

In the event things take a turn for the worse again, we would greatly appreciate you putting your reservation on hold instead of canceling. Many of you did the first time, and we thank you! 

If you are unable to place your reservation on hold, we are honoring penalty-free cancellations if North Carolina and or City of Rocky Mount reintroduce travel restrictions again. We will be constantly updating and revising as circumstances change and will extend the penalty-free cancellation window should circumstances warrant.

For additional peace of mind, even if additional travel restrictions aren't introduced, you can cancel a reservation for any reason up to 7 days prior to your stay.  Inside of the 7-day window, we will cancel the reservation but only for credit on a future stay.

To place your reservation on "hold" or to cancel, please call 252-904-4731 or email frontdesk@riverandtwine.com.